RE: [registrars] Ballot Request: Adopt as Constituency Position

["Paul Stahura" <stahura@xxxxxxxx>]

eNom also outputs "expired" in caps in its whois output.  That helps the
situation, but still, the registrants go to the registry, because they
think this is more "official" and the difference confuses them.

-----Original Message-----
From: owner-registrars@xxxxxxxxxxxxxx
[mailto:owner-registrars@xxxxxxxxxxxxxx] On Behalf Of Marcus Faure
Sent: Wednesday, October 05, 2005 12:41 AM
To: Robert F. Connelly
Cc: Registrars Constituency
Subject: Re: [registrars] Ballot Request: Adopt as Constituency Position


Hi,

CORE does this on its own whois since the beginning and has always
recommended this to registries as well. Everyone of us has an
avoidable amount of support dedicated to explaining customers that
the autorenewal date is not the expiration date.

Yours,
Marcus


> At 07:12 PM 10/4/05, Paul Stahura wrote:
> >2) Some registries cause another customer service problem and that is
> >when a name is auto-renewed but the registrant hasn't paid.
> 
> Dear Paul:  Why not ask registries or ICANN to have the registry whois
say 
> "auto-renewed" (or something like that) until the 45 days passes
unless the 
> registrar executes an explicit renewal?  Regards, BobC 
> 
>