RE: [registrars] Registry Communication standardization

[Tim Ruiz <tim@xxxxxxxxxxx>]

<div>Bhavin/Ray,</div>
<div>&nbsp;</div>
<div>A separate email address for Transfer dispute issues would also be
helpful. I think&nbsp;Registries are currently using the existing list
Tina put together for this anyway.</div>
<div>&nbsp;</div>
<div>I would also suggest another *general* business bucket for emails
that do not fit into one of the other buckets, but are notices to all
registrars, or a group of registrars. For example, promotion notices,
web conferences, etc.</div>
<div>&nbsp;</div>
<div><STRONG>Other thoughts:</STRONG></div>
<div>Basically, I would prefer that the&nbsp;Registries&nbsp;never email
any of the business, admin, tech, or billing contacts that we provide
to them when being accredited with their registry EXCEPT when it is a
one-to-one type&nbsp;issue that needs a more immediate notice and/or
resolution. So the logic might look something like:</div>
<UL>
<LI>To multiple registrars - Use the buckets</LI>
<LI>To&nbsp;a single registrar regarding a&nbsp;bucket related issue -
Use the bucket and the appropriate Registrar&nbsp;Contacts</LI>
<LI>To a single registrar regarding a non-bucket issue - Use the
appropriate&nbsp;Registrar&nbsp;Contacts<BR></LI></UL>
<div><BR></div>
<P style="MARGIN: 0px">Tim Ruiz<BR>VP, Domain Services<BR>The Go Daddy
Group, Inc.<BR>Office: 319-294-3940<BR>Fax: 480-247-4516<BR><A
href="mailto:tim@xxxxxxxxxxx";>tim@xxxxxxxxxxx</A><BR></P><BR><BR>
<BLOCKQUOTE style="PADDING-LEFT: 8px; MARGIN-LEFT: 8px; BORDER-LEFT:
blue 2px solid"><BR>-------- Original Message --------<BR>Subject:
[registrars] Registry Communication standardization<BR>From: "Bhavin
Turakhia" &lt;bhavin.t@xxxxxxxxxxx&gt;<BR>Date: Tue, September 27, 2005
12:35 pm<BR>To: "'Registrars Constituency'"
&lt;registrars@xxxxxxxx&gt;<BR>Cc: "'Ray Fassett'"
&lt;rfassett@xxxxxxxxxxxxxxx&gt;<BR><BR>Hi all,<BR><BR>Based on our
joint meeting in Luxembourg, Registries are starting to work on<BR>some
of the concern areas that we highlighted to them in our meeting.
Ray<BR>Fassett is steering the liaison with our group. The first task
at hand is<BR>standardization of the classification of auto generated
communication from<BR>Registries.<BR><BR>What we need to provide Ray is
a possible set of classifications of auto<BR>generated emails from the
Registry.<BR><BR>For instance currently we recv a deluge of emails from
the Registry. There<BR>is no standardization as to where these emails
are sent. Currently for<BR>instance more than one registry sends the
transfer notifications and the low<BR>balance notifications to the same
email address, as a result of which my<BR>accounts team has to swim
through hundreds of emails to find a low balance<BR>notification
mail.<BR><BR>Currently I feel the buckets should be as follows
-<BR><BR>* Transfer notification mails<BR>* Low Balance
Notifications<BR>* Maintenance updates<BR><BR>Each registrar should be
able to specify separate email addresses for<BR>receving the
above.<BR><BR>If any of you have any other buckets or further
classification/comments to<BR>make please send them to the list and to
Ray (copied on this email), so he<BR>may compile our feedback and take
it ahead<BR><BR>Best Regards<BR>Bhavin Turakhia<BR>Founder, Chairman
&amp;
CEO<BR>Directi<BR>-------------------------<BR>http://www.directi.com<BR>http://www.logicboxes.com<BR>Tel:
+91-22-56797600<BR>Fax: +91-22-56797510<BR>Board (US): +1 (415) 240 4171
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</BLOCKQUOTE>