RE: [registrars] Resellers a burden upon ICANN

["Bhavin Turakhia" <bhavin.t@xxxxxxxxxxx>]

Damn - I just realised that I missed the confrence call ..... It was 4 am
instead of 4 pm .....

I am so naturally used to attending conference calls in the middle of the
night I did not anticipate any to be so early :)

Shux ..... Who can I call to fill me in on the details

Best Regards
Bhavin Turakhia
Founder, CEO and Chairman
DirectI
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> -----Original Message-----
> From: owner-registrars@xxxxxxxxxxxxxx 
> [mailto:owner-registrars@xxxxxxxxxxxxxx] On Behalf Of Robert 
> F. Connelly
> Sent: Tuesday, June 08, 2004 7:49 PM
> To: Registrars Constituency
> Cc: Kurt Pritz
> Subject: [registrars] Resellers a burden upon ICANN
> 
> Dear Registrars:
> 
> In attempting to justify the large fixed fee for *all* 
> registrars, Paul Twomey stated that much of the large load 
> handled by ICANN staff is created by irate registrants;  and 
> he implied that smaller registrars cause a disproportionate 
> number of grievances*.
> 
> It appeared to me from the continuing discussion that many of 
> these complaints result from the burgeoning number of resellers.
> 
> The discussion turned to whether resellers give registrants 
> adequate notice of who their registrar actually is.  It *is* 
> a contractual requirement upon registrars -- but do resellers 
> give sufficient notice?
> 
> I can tell you that we have many cases of frustrated attempts 
> to transfer from a registrar which uses resellers.  We have 
> hard copies of authorizations from registrants, including 
> registered corporate seals, before we ever queue a transfer 
> request.  Often, the registrar of record tells us we must 
> clear that transfer through their reseller:-(
> 
> Perhaps we should load our complaints upon ICANN;-}
> 
> Regards, BobC, for PSI-Japan, Inc.
> 
> * Footnote:  I advised Paul that I would classify his 
> statement as anecdotal unless he could quantify it.  It would 
> be interesting to see whose "names are on the blotter";-}
> 
> Just as long as the quantification does not become a new line 
> item in the budget;-{
> 
> 
>