[registrars] More news!

["Monte Cahn" <monte@xxxxxxxxxxx>]

MarkMonitor and AllDomains Merge 
by Bret Fausett at 05:36PM (PDT) on October 20, 2003  |  #
New press release below... 

----- 

We are pleased to announce the merger of MarkMonitor and Alldomains in
Domain Registration and Brand Protection. This business combination
represents the coming together of the two most advanced and rapidly
growing players in the category. 

Each company brings a heritage of strong, responsive customer service
and sophisticated, customer-driven technology solutions. Together, we
serve over 30 of the Fortune 100 companies. Furthermore, the scope of
offerings of the combined company exceeds that of all other competitors,
positioning the company as THE market leader. 

By combining our customer bases we will be able to grow our company
profitably by offering additional products and services to our current
customers and by streamlining some of our operational expenses. 

We are excited about the opportunity to partner with a likeminded
company that excels at customer service and technology development. 

To answer your questions about the merger, please find below a list of
frequently asked questions. If you have any questions or concerns,
please do not hesitate to contact your sales representative or account
manager. 

Sincerely, 

Mark Shull 
CEO, MarkMonitor 

Chris Bura 
CEO, Alldomains 


FREQUENTLY ASKED QUESTIONS 

Who will manage the company? 

The senior executives of both companies will continue to lead the
combined company. Mark Shull, CEO of MarkMonitor, will be the CEO over
the combined company. Mark was formerly President and CEO of Digex, a
publicly traded hosting company. Chris Bura, CEO and founder of
Alldomains will run the Domain Registration business unit. Faisal Shah
will remain Chairman of MarkMonitor focused on strategic partnerships
and international expansion. Chris Bounds, COO and CFO of MarkMonitor,
will lead the operations and financial functions of the combined
company. How will this position MarkMonitor and Alldomains in the
market? 
This merger positions us as the 2nd largest player in the corporate
domain space, with a combined customer base that includes 32 of the
Fortune 100. Savings in operations, systems and marketing will enable us
to reach profitability next year and consolidates our position with
respect to products and services as THE preferred provider for corporate
domain administration and brand protection. 

Will I have the same account manager? 

We do not anticipate any change from this merger in your sales
executive. In addition, we do not plan to change your account manager,
however this may change over time as we consolidate our account
management group. 

We will keep you informed as these changes occur and your sales
executive will keep you up-to-date as well. 

Where will the company be located? 

The company will maintain offices in both Concord and Boise. The
official corporate headquarters will be in Boise, Idaho. Mark Shull, the
CEO, will split his time between both offices. 

Which system will I use? 

In the short term, customers will continue to use their existing system.
Our long-term goal is to drive efficiencies by upgrading all customers
to a single platform. We will thoroughly plan any upgrade to ensure that
we do not inconvenience you in any way. We will also inform you prior to
any major system change How will this affect my company? 

Our primary goal in this combination is to provide greater value to our
customers. The most immediate benefit is our ability to offer you a more
comprehensive set of products and services, however we do not plan to
change our common business model of providing high-quality people,
top-notch technology and superior customer service. 

Our executive staff will continue to be hands-on and in touch with our
customer base. In addition, we will communicate any changes in advance.
We will also have an escalation program to quickly handle any customer
concerns that arise. 

Do you plan to buy other companies? 

At the present time we do not have any other negotiations in process.
However, we will always remain open to combinations with companies that
can offer our customers additional valuable product offerings and that
have a strong reputation for quality customer service. 

Monte Cahn
Founder/CEO
 
Monte@xxxxxxxxxxx
Monte@xxxxxxxxxxxxxxxxx
 
O - 954-984-8445
F - 954-969-9155
 
Moniker.com - ICANN Accredited Corporate Domain Management Services
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-----Original Message-----
From: owner-registrars@xxxxxxxxxxxxxx
[mailto:owner-registrars@xxxxxxxxxxxxxx] On Behalf Of Thomas Keller
Sent: Tuesday, October 21, 2003 4:48 AM
To: Larry Erlich
Cc: registrars@xxxxxxxx
Subject: Re: [registrars] RE: Acceptable Delivery Method (Fourth Draft
of GAINING registrar form for transfers)


Larry I understand you reason, but how do you want to proof 
the legitimacy of a transfer if you don't have anything
on file? To put it differently I guess you (and your customer) would
loose every dispute, appeal etc. if you are not able to show any facts.

Best,

tom

Am 17.10.2003 schrieb Larry Erlich:
> Legally you are correct. But
> I think it goes against basic business practice
> to require a customer who you have an existing
> relationship with to have to always fax something because it might
> be needed after the fact for a dispute. 
> 
> The only protection should be for the gaining registrar who may need 
> to feel confident that the customer won't say they didn't approve of 
> the transfer for some reason. If they trust the customer at their 
> word, they should be able to, at their own risk, not require written 
> backup.
> 
> This is really no different
> then when you might call your favorite wholesaler
> and say "Give me 3dz widgets and bill to the
> credit card you have on file." It happens everyday
> all over the country.  There is nothing to prevent the 
> "widget-orderer" from denying after the fact that they placed the 
> widget order. It is the word of one person against the another if 
> there is no written backup. The way a large registrar
> might want to design their system for these things,
> because of the quality and training of their CS 
> staff, is not going to be the same as a small registrar. 
> 
> Larry Erlich
> 
> Elana Broitman wrote:
> > 
> > even in the case of an existing relationship, I think you'll need 
> > written proof if there is any dispute later. as for fax #, you don't

> > need it in the whois - presumably the gaining registrar can get that

> > directly from the registrant, as long as the registrant or admin c
> > 
> > Elana Broitman
> > Register.com
> > 575 Eighth Avenue
> > New York, NY 10018
> > Phone (212) 798-9215
> > Fax   (212) 629-9309
> > ebroitman@xxxxxxxxxxxx
> > 
> > -----Original Message-----
> > From: Larry Erlich [mailto:erlich@xxxxxxxxxxxxxxxxxx]
> > Sent: Friday, October 17, 2003 11:07 AM
> > To: Bruce Tonkin
> > Cc: registrars@xxxxxxxx
> > Subject: Re: [registrars] RE: Acceptable Delivery Method (Fourth 
> > Draft of GAINING registrar form for transfers)
> > 
> > Bruce Tonkin wrote:
> > >
> > > Hello Larry,
> > >
> > > >
> > > > Is it possible for the gaining registrar approval "letter" to be

> > > > delivered by a method other than email? If not, does this assume

> > > > that if the registrant does not have a current email address 
> > > > with the losing registrar, or does not have any email access, 
> > > > they can't transfer registrar?
> > > >
> > >
> > > We have yet to see the proposed contractual changes etc, but my 
> > > understanding of the policy development outcome was that you could

> > > send the form to the registrant contact via:
> > > - email, fax, or post
> > > (it using the contact information available in the WHOIS).
> > 
> > Thanks. This seems to indicate that the fax # needs
> > to be in the whois? Note that the fax is often
> > not in the whois. Melbourneit.com, DomainRegistry.com, Godaddy.com 
> > don't have their fax # in the whois for example.
> > 
> > >
> > > The issue with voice is probably one of proof.  Although I guess 
> > > you could record a conversation where a notice was read out and an

> > > affirmative answer received.
> > 
> > I think that you need proof of the
> > affirmative answer either in writing or electronically except in 
> > cases where the registrar has an existing relationship with a 
> > customer (meaning the "registrant" has an existing relationship - 
> > not a reseller).
> > 
> > >  You may then need some way of verifying
> > > that the voice in the recording was the registrant.  It is all 
> > > technically possible - although an email is fairly cheap.
> > 
> > >
> > > Regards,
> > > Bruce
> 
> --
> -----------------------------------------------------------------
> Larry Erlich - DomainRegistry.com, Inc.
> 215-244-6700 - FAX:215-244-6605 - Reply: erlich@xxxxxxxxxxxxxxxxxx
> -----------------------------------------------------------------
> 
> 

Gruss,

tom

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