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[council] FW: [Soac-infoalert] Report CSC on PTI Performance (November 2016)

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  • Subject: [council] FW: [Soac-infoalert] Report CSC on PTI Performance (November 2016)
  • From: Marika Konings <marika.konings@xxxxxxxxx>
  • Date: Wed, 21 Dec 2016 13:07:29 +0000
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For your information.

From: <soac-infoalert-bounces@xxxxxxxxx> on behalf of Bart Boswinkel 
Date: Wednesday, December 21, 2016 at 3:11 AM
To: "soac-infoalert@xxxxxxxxx" <soac-infoalert@xxxxxxxxx>
Cc: "icann-csc@xxxxxxxxx" <icann-csc@xxxxxxxxx>
Subject: [Soac-infoalert] Report CSC on PTI Performance (November 2016)

Dear all,
On behalf of Byron Holland, chair of the CSC, included the second report of the 
CSC and the underlying report of PTI to the CSC,
Kind regards,
Bart Boswinkel

Dear Community Members,

As chair of the Customer Standing Committee I am pleased to provide you with 
our second monthly report on the performance of Public Technical Identifiers 
(PTI), for November, 2016.  You will see the CSC has concluded that, overall, 
PTI’s performance was “Satisfactory”, in that they met the service level 
agreement. The CSC is aware of some minor issues and is in an ongoing 
discussion with PTI to mediate them for the future, noting there is no trend. 
In summary: No persistent problems were identified and no further action is 
needed, nor was the CSC informed about any complaint.

Also attached is the report from PTI to the CSC listing the individual service 
level metrics along with their actual and historical performance.  As this is 
the first report in what we expect to be an evolving process, any comments 
would be welcomed.

The CSC was formed effective October 1, 2016.  Background on the committee 
along with transcripts of our meetings and other useful information can be 
found at 

Byron Holland
Chair of the CSC

Attachment: CSC Findings report of PTI performance November 2016[1].pdf
Description: CSC Findings report of PTI performance November 2016[1].pdf

Attachment: PTI csc-report- November 2016[1].pdf
Description: PTI csc-report- November 2016[1].pdf

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