[registrars] RE: [Registrars] Notice of Modifications to .INFO Refund Policy f or Deletes DuringAuto-Renewal

[Paul Stahura <stahura@xxxxxxxx>]

Afilias,
I, for one, would like to thank you for considering our feedback 
and for making this change.
Paul

-----Original Message-----
From: registrars-bounces@xxxxxxxxxxx [mailto:registrars-bounces@xxxxxxxxxxx]
On Behalf Of Afilias Technical Support
Sent: Saturday, December 06, 2003 3:25 AM
To: registrars@xxxxxxxxxxx
Subject: [Registrars] Notice of Modifications to .INFO Refund Policy for
Deletes DuringAuto-Renewal


   .INFO Registrars,

   Afilias has received feedback from our registrar customers in regard 
to the refund of fees resulting from deletion of .INFO domain names 
during the auto-renewal grace period.  Based on your feedback, Afilias 
has incorporated your suggestions, and is modifying our software and 
policies regarding deletion during auto-renewals to better serve your needs.

   Effective January 27, 2004, registrars who delete names during the 
auto-renewal grace period will no longer be required to wait until the 
conclusion of the Redemption Grace Period (RGP) and the Redemption Hold 
Period (RHP) to receive refunds.  With this change, when a registrar 
submits a successful request for the deletion of a .INFO domain name 
during the autorenew grace period, they will immediately be refunded in 
the amount of one domain year.  This change will be reflected in the 
Afilias OT&E environment as of December 30, 2003.

   Afilias will provide an update regarding possible registry downtime 
to accomodate this change into the production systems prior to December 
27, 2003.  In that update, Afilias will make available to you more 
information regarding the details of this change, and any impact on 
registry software.

   Registrars should make sure to check their registrar account balances 
to ensure that they have proper funds in order to process .INFO 
auto-renewals, RGP fees, and new registrations.

   Should you have any questions, please feel free to contact .INFO 
Customer Service at +1-866-dot-INFO or +1-215-706-5710 or 
support@xxxxxxxxxxxx .  We appreciate your feedback and recommendations 
that have helped prompt this change at your .INFO registry.

   Regards,
   Afilias Support
   support@xxxxxxxxxxxx