Re: [ga] Ombudsman Blog

[Jeff Williams <jwkckid1@xxxxxxxxxxxxx>]

Danny and all,

  The Ombudsman and Ombudsman Blog is only an exercise in
mental masturbation for registrant manipulation purposes, and
a "Touchy feely" good for DOC/NTIA.

  It is my and many of our members opinion that DOC/NTIA
and DOJ should be looking out for registrants rather than
ICANN registries and registrars.

Eric, was this brief enough for your satisfaction? >;)

Danny Younger wrote:

> Eric,
>
> Enom recently dropped registerfly as a reseller citing
> several customer-service related issues (and  of
> course, registerfly is now an accredited ICANN
> registrar).
>
> The problem with the Ombudsman's note is that here we
> have a large population of registrants with probably
> legitimate complaints that write in the hope of
> getting assistance with renewal and other issues, and
> instead they are being told by the Ombudsman "Sorry,
> that's not my job".
>
> Recent correspondence has indicated that ICANN
> received in excess of 10,000 complaints regarding
> registrars during 2006 -- see
> http://www.icann.org/correspondence/ruiz-to-twomey-09feb07.pdf
>
> It would be nice for those of us that take on policy
> development activities to understand the nature of
> these complaints.
>
> I recall ICANN stating that they had developed and
> implemented a ticketing system for the coordination of
> customer service inquiries, yet to date we have
> received no data from ICANN staff that categorizes the
> nature of the complaints received.
>
> Clearly this makes policy work much more difficult.
>
> Will ICANN Staff ever provide the GNSO with an
> overview of complaints against registrars?  One can
> only hope that this will happen as there is no
> registrants constituency within the GNSO to progress
> the issue.
>
> --- Hugh Dierker <hdierker2204@xxxxxxxxx> wrote:
>
> > This is good for transparency. I had no idea that
> > regsisterfly was so important to so many.
> >
> >   http://omblog.icann.org/
> >
> >   Eric
> >
> >
> > ---------------------------------
> > Need a quick answer? Get one in minutes from people
> > who know. Ask your question on Yahoo! Answers.
>
>
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Regards,
--
Jeffrey A. Williams
Spokesman for INEGroup LLA. - (Over 134k members/stakeholders strong!)
"Obedience of the law is the greatest freedom" -
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very often the accident of glory" - Theodore Roosevelt

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