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Re: [ga] Ombudsman Blog

  • To: Danny Younger <dannyyounger@xxxxxxxxx>, ga <ga@xxxxxxxxxxxxxx>
  • Subject: Re: [ga] Ombudsman Blog
  • From: Hugh Dierker <hdierker2204@xxxxxxxxx>
  • Date: Tue, 13 Feb 2007 13:38:04 -0800 (PST)
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  • Sender: owner-ga@xxxxxxxxxxxxxx
Danny,
   
  I had forgotten, or possibly just immediately disregarded, ICANNs promise to do something in the area of individual registrants problems.
   
  For me, I just do not see ICANN fulfilling the role as a consumer advocate of any type.
  Standard setting maybe but enforcement no.
   
  Thank you for your post. I will have to rethink this concept.
   
  Eric

Danny Younger <dannyyounger@xxxxxxxxx> wrote:
  Eric,

Enom recently dropped registerfly as a reseller citing
several customer-service related issues (and of
course, registerfly is now an accredited ICANN
registrar). 

The problem with the Ombudsman's note is that here we
have a large population of registrants with probably
legitimate complaints that write in the hope of
getting assistance with renewal and other issues, and
instead they are being told by the Ombudsman "Sorry,
that's not my job".

Recent correspondence has indicated that ICANN
received in excess of 10,000 complaints regarding
registrars during 2006 -- see
http://www.icann.org/correspondence/ruiz-to-twomey-09feb07.pdf

It would be nice for those of us that take on policy
development activities to understand the nature of
these complaints.

I recall ICANN stating that they had developed and
implemented a ticketing system for the coordination of
customer service inquiries, yet to date we have
received no data from ICANN staff that categorizes the
nature of the complaints received.

Clearly this makes policy work much more difficult.

Will ICANN Staff ever provide the GNSO with an
overview of complaints against registrars? One can
only hope that this will happen as there is no
registrants constituency within the GNSO to progress
the issue.


--- Hugh Dierker wrote:

> This is good for transparency. I had no idea that
> regsisterfly was so important to so many.
> 
> http://omblog.icann.org/
> 
> Eric
> 
> 
> ---------------------------------
> Need a quick answer? Get one in minutes from people
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