[council] Fwd: [soac-discussion] Stakeholder Satisfaction Survey

[Stéphane Van Gelder <stephane.vangelder@xxxxxxxxx>]

FYI
Stéphane



Début du message réexpédié :

> De : Kurt Pritz <kurt.pritz@xxxxxxxxx>
> Objet : [soac-discussion] Stakeholder Satisfaction Survey
> Date : 30 novembre 2011 19:47:27 HNEC
> À : "soac-discussion@xxxxxxxxx" <soac-discussion@xxxxxxxxx>
> Cc : David Olive <david.olive@xxxxxxxxx>, Robert Hoggarth 
> <robert.hoggarth@xxxxxxxxx>
> 
> Dear Supporting Organization and Advisory Committee:
>  
> Consistent with the spirit of the Affirmation of Commitments and in response 
> to community requests, ICANN has developed a Stakeholder Satisfaction Survey 
> to obtain the community’s perceptions of the Performance Effectiveness in ten 
> service categories supported by ICANN.  We invite you and members of your 
> community to take a few minutes to assist us in this initial effort to start 
> tracking the level of satisfaction with various services provided by ICANN 
> and the certain activities undertaken by ICANN.  The service categories we 
> are tracking in this survey include:
> 
> DNS Policy Development
> DNS Policy Implementation Services
> Contractual Compliance
> DNS Stability & Security
> IANA Operations
> Supporting Organization and Advisory Committee Support
> Communications
> Public Meetings
> Strategic Planning
> Leadership
> 
> A link to the survey can be found at - http://ICANN-SS-2011.questionpro.com/.
>  
> We ask that you circulate the survey link to members of your organization. 
> The survey will also be made available to the broader Internet Community as 
> well.
>  
> The survey is designed to create an initial baseline of general ICANN 
> stakeholder satisfaction that can be used to develop improvements and compare 
> against future results.  We plan to refine the process over time, gather data 
> about additional services, and focus more closely on specific services or 
> projects in future surveys. If you have comments to the survey itself, please 
> make them in the comment box on the last page that is reserve for overall 
> comments.
>  
> This initial survey will close 31 December 2011 at 12:00 UTC.  An ICANN 
> Survey Administrator (an external contractor) will collect and tabulate the 
> results in January 2012. This timetable will support the plan to conduct a 
> public review session of survey results in Costa Rica. A process for 
> follow-up actions and a subsequent survey will then be started.
>  
> The survey results will be used to identify improvement areas in the 
> organization's services capability and delivery. We intend to share summary 
> reports with the entire ICANN stakeholder community and opportunities for 
> additional community comments will be created before any improvement actions 
> are formalized and implemented. Identity of respondents will not be published.
>  
> We appreciate your cooperation in passing on this first Stakeholder 
> Satisfaction Survey and hope that many will participate.
>  
> Best regards,
>  
> Kurt 
> 
> Kurt Pritz
> ICANN