[council] Fwd: Contact Center Service Provider RFP

[Stéphane Van Gelder <stephane.vangelder@xxxxxxxxx>]

Councillors,

FYI and that of your respective groups/communities.

Stéphane



Début du message réexpédié :

> De : Trang Nguyen <trang.nguyen@xxxxxxxxx>
> Date : 13 juin 2011 20:20:13 HAEC
> À : "lesley@xxxxxxxxxxxxxx" <lesley@xxxxxxxxxxxxxx>, 
> "Heather.Dryden@xxxxxxxx" <Heather.Dryden@xxxxxxxx>, 
> "stephane.vangelder@xxxxxxxxx" <stephane.vangelder@xxxxxxxxx>, 
> "louis@xxxxxxxxx" <louis@xxxxxxxxx>, "ocl@xxxxxxx" <ocl@xxxxxxx>, 
> "paf@xxxxxxxxx" <paf@xxxxxxxxx>, "junsec@xxxxxxxxxx" <junsec@xxxxxxxxxx>, 
> "marilynscade@xxxxxxxxxxx" <marilynscade@xxxxxxxxxxx>, "avri@xxxxxxx" 
> <avri@xxxxxxx>, "tonyarholmes@xxxxxxxxxxxxxx" <tonyarholmes@xxxxxxxxxxxxxx>, 
> "jscottevans@xxxxxxxxx" <jscottevans@xxxxxxxxx>, "masonc@xxxxxxxxxxxxx" 
> <masonc@xxxxxxxxxxxxx>, "dmaher@xxxxxxx" <dmaher@xxxxxxx>
> Cc : "Roelof.Meijer@xxxxxxx" <Roelof.Meijer@xxxxxxx>
> Objet : Contact Center Service Provider RFP
> 
> Dear colleagues of the Supporting Organizations and Advisory Committees:
>  
> One of the components of New gTLD program readiness is the establishment of 
> an Applicant Service Center (ASC) to assist applicants through the New gTLD 
> application process. As part of this effort, on 10 June 2011, ICANN issued a 
> Request for Proposal (RFP) to identify a Contact Center Service Provider 
> capable of supporting the ASC’s operations. The Contact Center Service 
> Provider will provide the operational infrastructure and potentially Tier 1 
> customer service agents necessary for a timely and professional response to 
> inquiries. The RFP is posted on the ICANN website and can be accessed via the 
> following link:
>  
> http://www.icann.org/en/announcements/announcement-10jun11-en.htm
>  
> To ensure that our selection for a Service Provider is made from a large, 
> qualified pool of candidates, we are actively spreading the word about this 
> RFP. As part of this effort, we are reaching out to you to make you aware of 
> this RFP, and to also ask that if you know of any Contact Center Service 
> Provider that would be interested in responding to this RFP, to please direct 
> them to the posting at 
> http://www.icann.org/en/announcements/announcement-10jun11-en.htm.
>  
> We greatly appreciate your continued support.
>  
> Trang Nguyen
> New gTLD Applicant Service Center, Senior Manager
> ICANN
>