[council] IT Failure to Support GNSO Council Session on August 5

[Glen de Saint Géry <Glen@xxxxxxxxx>]

Dear members of the ICANN community,

As many of you may know, ICANN is striving to provide greater access to its 
GNSO Council meetings by allowing both Councilors and other participants to 
view and listen to the proceedings via Adobe Connect online.  Despite our best 
efforts to provide seamless access, we failed to provide a complete service for 
yesterday's GNSO Council meeting and we know it was a tremendous disadvantage 
for many of you.  I apologize to you on behalf of ICANN.  Due to a failure of 
our IT Department to provide adequate redundancy we were unable to offer the 
audio portion of the meeting.

We will provide you with a full explanation of why the service failed along 
with detailed information on the changes that will ensure that we will not have 
this problem in future meetings.  I will follow up with you as soon as I am 
satisfied that the proper management controls are in place to prevent this 
failure in the future.

Thank you.

Best regards,

David Olive
Vice President, Policy Development, ICANN