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Redacted pursuant to ICANN's Open Comment Forum Process and Standards, at
http://www.icann.org/en/news/public-comment/rules-and-procedures.
On Tue, Mar 2, 2010 at 1:55 PM, Hugh Dierker <hdierker2204@xxxxxxxxx> wrote:
> Wow this guy is outstanding in his field,,
>
>
> Frank Fowlie’s doctoral dissertation on developing a design model for the
> evaluation of ombudsman operations has received the “Outstanding Research
> Thesis Merit Award 2008″ from La Trobe University. The ICANN Office of the
> Ombudsman continues to be a leader in the area of ombudsman evaluation and
> effectiveness.
>
> The paper may be found at:
> http://www.icann.org/ombudsman/blueprint-for-evaluation-of-an-ombudsman-nov08.pdf
>
>
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