[dow3tf] Fwd: Reformatted Task force 3 survey for distribution

["Brian Darville" <BDARVILLE@xxxxxxxxx>]

>>> "GNSO SECRETARIAT" <gnso.secretariat@xxxxxxxxxxxxxx> 02/02/04 06:40AM >>>
Dear Barbara,

I have put together the questionnaire, as kindly reformatted by Sarah
Deutsch and Marilyn Cade with the covering paragraph by Brian Darville.

Would you please be so kind as to ask Kent to distribute  the surveys to the
addresses that are below in the same way as he did for task force 2? It is a
bit difficult to discern addresses as some companies on the list have no
e-mail address. Would it be best to send the survey to each task force
member with a covering note from you asking the person to distribute the
survey to the contacts he/she suggested?

Perhaps this could still go out today Monday 2 February, 2004?

List of task force members and e-mail addresses:

Sarah Deutsch:sarah.b.deutsch@xxxxxxxxxxx 
Marilyn Cade (alternate):mcade@xxxxxxx 
Ken Stubbs: ken@xxxxxxxxx 
Greg Ruth: greg_ruth@xxxxxxxxx 
Frannie Wellings: wellings@xxxxxxxx 
Ross Rader: ross@xxxxxxxxxx 
Brian Darville:bdarville@xxxxxxxxx 
Terry Clarke: tclark@xxxxxxx 
Kiyoshi Tsuru: ktsuru@xxxxxxxxxxx 
Vittorio Bertola: vb@xxxxxxxxxxxxxx 

http://gnso.icann.org/mailing-lists/archives/dow3tf/msg00080.html 
In the mail above, you will note two contacts with addresses as sent by
Sarah Deutsch:
Here are two  ISP associations worth contacting that represent both large
and small ISPs around the US:

USIIA -- Dave McClure -- dmcclure@xxxxxxxxx

USISPA -- Stewart Baker -- sbaker@xxxxxxxxxxx
(Please ask Kent if he can kindly the  decode the address)

http://gnso.icann.org/mailing-lists/archives/dow3tf/msg00078.html 
In the above mail you will note two cantacts with addresses sent by Ross
Rader

TISPA
David Robertson
President
P. O. Box 328
Bastrop, TX 78602
210.477.DAVE
president@xxxxxxxxx


CAIP
Tom Copeland
Chairperson
tom@xxxxxxxx
388 Albert St., 2nd Floor
Ottawa, Ontario
K1R 5B2
Phone: 613 232-CAIP(2247)
Fax: 613 236-8189

(Please ask Kent if he can kindly decode the address )

Thanks so much, Barbara,
Glen


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>Here is the final list of survey questions to be provided to companies in
other industries who provide online services >regarding their data
verification practices.  No one provided any comments to this proposed draft
so let's go with it.>

****************

The Internet Corporation for Assigned Names and Numbers (ICANN) has formed a
task force to determine appropriate practices to verify the accuracy of
domain name registrant data known as "WHOIS" data.  The Task Force involved
with studying and making recommendations to ICANN regarding data
verification practices is tasked with contacting companies in other
industries who engage in online transactions to determine what their
practices and methodologies are for determining and verifying the accuracy
of the identification of customers with whom they transact business online.
The Task Force hopes to gather this information, review and summarize it,
and then make a recommendation to ICANN about data verification practices
which might be applied in the domain name context to ensure and verify
accurate domain name registrant data.

Toward that end, we would greatly appreciate it if your company would
complete the following survey and e-mail the results to
tf3-survey@xxxxxxxxxxxxxx by February 16, 2004.

We greatly appreciate whatever information you can provide.

Here are the questions which we would like you to address:

1.	What steps do you take to verify the accuracy of data that is submitted
to your company as part of an online transaction?

a)	automated review
b)	Manual review of all data
c)	Random manual review
d)	None
e)	Other: please describe:

2. How do you ensure that the customer's name, address and other
identifying information is correct?

a)	check manually
b)	check against existing internal/external databases via automated
processes
c)	no verification
d)	other: please explain


3.  Do you rely on a web GUI, online template or other up front screening
mechanism that the customer must complete to encourage the accurate listing
of identifying information?
Yes: 		IF yes, please identify which apply    No:
a)	web GUI
b)	automated template
c)	software "matches"

4.   Do you use credit card information and passwords to verify the
accuracy of the customer's identity and the legitimacy of the transaction?
Yes: 		No: 		Not applicable:

5.  Do you believe these systems are effective to provide your company with
a upfront
warning about  inaccurate data or  potential frauds in online transactions?

Yes: 			No:			Not applicable:



5.  Do you use in-house capabilities or retain outside services to provide
verification services?  What are the approximate costs?

Use internal/in-house capabilities:
Use external/outside services:
Both
Neither

Please provide approximate costs per transaction :



6.	What steps do you take when you learn that your customer data may be
inaccurate or instances of fraud are reported?
a)	contact customer for correction
b)	initiate internal investigation
c)	send notice that transaction or service may be terminated
d)	combination of the above (please describe:____)
e)	none of the above (please describe:  __________________  )



7.  Do you have a process in place for receiving reports of inaccuracies or
fraud?  What is that process?
a)	yes
b)	no
c)	IF yes; please describe:


Once you have completed the survey, please e-mail the results to
tf3-survey@xxxxxxxxxxxxxx by February 16, 2004.

We appreciate your time in completing this survey.

ICANN Whois Task Force 3 - Data Accuracy

************************

Brian Darville
Oblon, Spivak
(703) 412-6426
bdarville@xxxxxxxxx