[council] Adobe connect room issues

[Nathalie Peregrine <nathalie.peregrine@xxxxxxxxx>]

Dear all,

As many of you are aware, ICANN is now rolling out new Adobe Connect (AC) 
rooms. Whilst this has been mostly smooth, we have been noticing glitches 
affecting accessibility, audio quality and some delays in the AC chat pod. Our 
tech-team is working very closely with Adobe Connect to iron out these issues 
as soon as possible.
In order for the tech team to identify rapidly what constitues an individual 
issue rather than a widespread one, we encourage you to report any issues which 
affected the quality of your conference call be it delays in joining, 
difficulty hearing what was being said, or abnormal delays in the room.

Prior to reporting however please follow the below troubleshooting steps:

  1.  Run the ICANN AC test to ensure you have all the latest add ins, it takes 
10 - 15 seconds: 
http://tinyurl.com/icannactest[tinyurl.com]<https://urldefense.proofpoint.com/v2/url?u=http-3A__tinyurl.com_icannactest&d=DQMFAw&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=PDd_FX3f4MVgkEIi9GHvVoUhbecsvLhgsyXrxgtbL10DTBs0i1jYiBM_uTSDzgqG&m=zcURqXXfFnV-3iQKDavM3i0vTl38MfJuFMUTtlzTgJs&s=ZIweynQRVJCzVyfr-5xHZxlHzli145nLZHU4dywKgzw&e=>
  2.  Try accessing the AC room via a different browser. Tech support 
recommends trying this order, from first to last: 1) Firefox 2) Chrome 3) 
Safari 4) IE
  3.  Check that you have no Ad Blockers, or other Blockers enabled (this can 
vary from browser to browser)

Once this is done, and you are still having issues, please send an email to 
tech-support@xxxxxxxxx cc-ing gnso-secs@xxxxxxxxx reporting on the above three 
steps and describing the issue. This will be taken care of, or escalated to 
Adobe immediately .

Please rest assured that the Tech team is working round the clock to solve 
these issues, and we will provide updates as we go along.

Our apologies for the inconvenience caused,

Kind regards,

Nathalie
--

Nathalie Peregrine
Specialist, SOAC Support (GNSO)
Internet Corporation for Assigned Names and Numbers (ICANN)
Email: nathalie.peregrine@xxxxxxxxx <nathalie.peregrine@xxxxxxxxx>
Skype: nathalie.peregrine.icann

Find out more about the GNSO by taking our interactive 
courses<learn.icann.org/courses/gnso> and visiting the GNSO Newcomer 
pages[gnso.icann.org]<https://urldefense.proofpoint.com/v2/url?u=http-3A__gnso.icann.org_sites_gnso.icann.org_files_gnso_presentations_policy-2Defforts.htm-23newcomers&d=DQMFAw&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=PDd_FX3f4MVgkEIi9GHvVoUhbecsvLhgsyXrxgtbL10DTBs0i1jYiBM_uTSDzgqG&m=zcURqXXfFnV-3iQKDavM3i0vTl38MfJuFMUTtlzTgJs&s=cUT6se3Z7YK6INd-0ro_n-2JQ7DAT5eaFju6d-ZAFuY&e=>